How a global fintech cut support tickets by 71% with Helpway

Before Helpway, their support team of 12 was handling ~400 conversations/day across 12 languages with noticeable weekend and APAC gaps.

After 6 weeks on Helpway: AI handled 71% of all first-touch conversations end-to-end with CSAT 4.6/5. Escalations went to a single unified inbox regardless of visitor language.

Full breakdown of the rollout, guardrails, and numbers inside.