Pricing
Start free forever. Scale when you need. No tricks.
For indie builders and side projects
No credit card required
For growing SaaS with real support load
14 days, cancel anytime
For compliance-sensitive operators
Tailored to volume
Average response under 4 hours
Compare plans
| Free | Pro | Enterprise | |
|---|---|---|---|
| Core | |||
| Conversations / month | 100/mo | Unlimited | Unlimited |
| Team seats | 1 | 5 | Unlimited |
| AI agent | |||
| Widget embed | |||
| Languages | 48 | 48 | 48 |
| Knowledge base | |||
| AI | |||
| RAG vector search | — | ||
| Auto-escalation | — | ||
| Custom AI persona | — | ||
| Custom LLM model | — | — | |
| Platform | |||
| Shared inbox | — | ||
| Analytics | — | ||
| Integrations | — | ||
| Webhooks (HMAC signed) | — | ||
| Custom branding | — | ||
| Enterprise & Security | |||
| SSO / SCIM | — | — | |
| Audit logs | — | — | |
| SLA guarantee | — | — | |
| Data residency | — | — | |
| DPA & custom contracts | — | — | |
| Dedicated onboarding | — | — | |
| Support | |||
| Community support | — | — | |
| Email support | — | ||
| Priority support | — | — | |
FAQ
Yes. The free tier includes the embedded widget, the core AI agent, all 48 languages, and community support. No credit card required to start. You only upgrade when you need advanced features or dedicated resources.
Flat monthly rate up to a generous conversation cap; beyond it, per-conversation pricing that's published and predictable. Volume discounts kick in automatically. Enterprise has custom terms.
Your data stays in the region closest to your users via Cloudflare's edge. Only accounts you explicitly invite can access conversations. Enterprise customers can choose dedicated regions and strict data residency.
Helpway is grounded in your docs via RAG, so it only answers what it can cite. If confidence drops below your threshold, the agent says so honestly and hands off to your team — with the full conversation + sources attached.
48 languages out of the box, including right-to-left (Arabic, Hebrew), CJK (Chinese, Japanese, Korean), and every major European and Latin American variant. The agent auto-detects visitor language and replies in kind.
Slack, Discord, Linear, GitHub, Notion, Shopify, Stripe, webhooks, a full REST API, and an MCP server for AI coding agents. All plans include integrations — no surprise tier unlocks.
Yes. We import conversations, contacts, and macros via CSV or direct API. Pro plans include a concierge migration if you have more than 10K conversations.
GDPR-ready today with DPA available on request. SOC 2 Type II in progress; interim SOC 2 Type I letter available for Enterprise buyers. HIPAA roadmap available.