Product··5 min read
One knowledge base, 48 fluent languages
No translation layer. No per-language agent config. Just one English docset and a visitor who speaks anything.
Every other AI support tool we evaluated wanted us to duplicate our knowledge base per language — or pay for a translation layer on top.
Helpway reads your English docs and replies in whatever language the visitor is writing in. Auto-detect happens at the first message, grounded citations still point back to the English source, and the visitor never sees an English token.
This works because modern frontier LLMs are already multilingual. The job of the support layer is to get out of their way, not to re-invent translation as a separate product.