“Our Japanese customers finally get replies in Japanese — grounded on the same English docs we were already writing. It took three lines to embed and our support load dropped by 40% in two weeks.”
PL
Product Lead
Gaming SaaS · Series B
Your support team, ready 24/7 — powered by AI
Understands every language. Learns from your docs. Resolves in seconds.
Visitor · Spain·writing in Spanish · just nowHelpwayspeaks 48 languages
How can we help?
We typically reply in seconds
Helpway AI·No human handoff needed
Benchmarks
Faster replies. More resolved. Every language.
Measured against Intercom Fin, Plain AI, and Zendesk Answer Bot on the same 1k-ticket multilingual support dataset.
HelpwayIntercom FinPlain AIZendesk
English tickets
Helpway
Helpway94%
Fin
Fin82%
Plain
Plain68%
Zendesk
Zendesk54%
Non-English tickets
Helpway
Helpway91%
Fin
Fin47%
Plain
Plain22%
Zendesk
Zendesk31%
Developer questions
Helpway
Helpway88%
Fin
Fin61%
Plain
Plain79%
Zendesk
Zendesk42%
Resolution rate · higher is better
How it works
Support that actually knows
your product
One question · grounded reply3 sources
Visitor
How do I rotate my API key without breaking production?
Helpway · grounded reply
Dashboard → Settings → API Keys → Rotate. Old key works for 24h, then revokes automatically.
Receiptsfrom knowledge base
DOCSdocs/api-keys.md#rotation
NOTESchangelog/2.1.md — grace period
CODEexamples/rotate-key.ts
Grounded on your knowledge, not model memory
Point Helpway at your docs, help center, and changelog. Every reply cites the source it came from — and when the knowledge base can't answer, the AI says so instead of making something up.
See the grounding engine0 hallucinations
Replies are cited or the AI escalates. Never both blank and wrong.
Same question · three languagesauto-detect
JapaneseAPIキーのローテーションは？
設定 → APIキー → ローテーション。24時間の猶予があります。
GermanWie rotiere ich meinen API-Key?
Einstellungen → API Keys → Rotieren. 24 Stunden Gnadenfrist.
PortugueseComo eu giro minha chave de API?
Configurações → Chaves de API → Girar. Janela de 24h.
Speaks every language your visitors speak
Auto-detects the visitor's language from the first message and replies in kind — grounded on the same English docs. No translation layer, no per-language agent config, no duplicated knowledge base.
Languages supported48 languages
One knowledge base. One AI. Fluent replies in every language out of the box.
Live · first-token latencysampled now
Tokyo620ms12 req/s
Berlin480ms18 req/s
São Paulo540ms7 req/s
Johannesburg710ms4 req/s
SF Bay410ms23 req/s
Routed from the nearest of 330+ Cloudflare cities.64 req/s · 5 continents
Runs on Cloudflare's edge. Everywhere.
Every component — AI pipeline, widget, WebSocket, vector search — runs on Cloudflare Workers at the edge closest to your visitor. First tokens stream from 330+ cities, not a single US region.
Architecture overview620ms
First-token latency from Tokyo. Competitors average 2.1 seconds.
Enterprise-grade from
day one
Read the Trust CenterYour data never trains our models
Helpway is a thin runtime over Cloudflare and your chosen LLM. Visitor messages, knowledge base content, and agent replies stay yours — zero retention for training, ever.
SOC 2 Type II · GDPR · HIPAA-ready
Access controls, audit logs, and encryption at rest for every workspace. Full DPA available. Data residency in the EU, US, or APAC — pick your region at signup.
SSO, SCIM, and granular roles
SAML & OIDC single sign-on for every workspace. SCIM provisioning on Business and Enterprise. Role-based access down to per-integration scopes.
From the early teams